Aims and Objectives

• Ei Group have entrusted us to maintain their central property portfolio, we undertake both reactive works and planned works across their estate and we’re measured against KPIs.
• We cover all trades for them from groundworks to roofworks and work on Service-Level Agreements, typically from 4hrs to 4 weeks.
• In addition to providing our reactive service, we operate an annual rollout programme to update external decoration, and kitchen and bathroom refurbs on selected sites.
• Works in the rollout program are completed in batches, with Ei Group identifying a number of properties to be updated each year.

Implementation

We undertake a wide range of reactive, planned maintenance & repairs for Ei Group, and provide full project management at each site:

• We supply and manage site-specific H&S documentation, including Construction Phase Plans, Risk Assessments, and Method Statements
• We conduct site monitoring throughout each project, with site supervisors attending each site daily to check project progression and review workmanship. Reports are issued upon project completion.
• We agree upon KPIs with the client and manage them via a contract management system. Reports are presented on a quarterly basis.
• We manage resource allocation, based on workflow, holiday requests, and current contracts. Any subcontractors used are vetted prior to arrival on site.
• Handovers are delivered via a dedicated Project Manager/Supervisor who visits all properties 24 hours prior to final sign-off.

Our services for the Ei Group include:

• Reactive and planned maintenance
• Full rewires
• M&E upgrades
• Minor repairs
• Glazing repairs/window installations
• Emergency responses and repairs
• Improvement of existing installations
• Maintenance of existing electrical/heating installations
• Kitchen and Bathroom refurbs
• General joinery and decorating
• General building and roofing works
• Drainage surveys and remedial works
• Disabled Ramps
• Structural/damp surveys

Average Response Times:

• Emergency call-outs (covering all trades) – 4hr or 24hr SLAs with a first-time fix rate of 98%.
• Planned reactive/maintenance works – 72hr and 5-day SLA.
• Planned projects with a 10-day turnaround time from receipt of order to starting on site.

Outcomes

• We have successfully held this maintenance contract since 2018.
• Throughout the contract we have completed all works to a high standard, ensuring that the client’s aims and objectives are met.

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